Refund Policy


If you are interested to return your products please email us at including the following information (Name, Order #, Date you received your order & reason for returning)

You have 14 calendar days to return an item from the date you received it.
After 15 days all SALES are considered FINAL SALE.
Only items that have been purchased via this website can be returned.
Items must be returned in original condition and in original packaging.
We do not offer free returns. Therefore, the customer will be responsible for return charges.
Once the products have been received at our office, it may take up to 7 business days for the refund to be released. Refunds will be processed based on the original form of payment.
Address for Return:

Novex Haircare
969 Newark Turnpike Unit A
Kearny, NJ 07032

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