If you are interested to return your products please email us at email@example.com including the following information (Name, Order #, Date you received your order & reason for returning)
You have 14 calendar days to return an item from the date you received it. After 15 days all SALES are considered FINAL SALE. Only items that have been purchased via this website can be returned. Items must be returned in original condition and in original packaging. We do not offer free returns. Therefore, the customer will be responsible for return charges. Once the products have been received at our office, it may take 3-5 business days for the refund to be released. Refunds will be processed based on the original form of payment. Address for Return:
Novex Hair Care 969 Newark Turnpike Unit A Kearny, NJ 07032
Unfortunately Novex Hair Care can not control how carriers handle the packages. We completely understand damages happen. Please see below how to proceed if your order is damaged:
By damaged we understand that if either the top, bottle/jar is broken, or if the content inside the product leaked more than 30%.
If your products are damaged please email us at firstname.lastname@example.org including the following information (Name, Order #, Date you received your order, photos for proof of damage.)