This was my second time ordering from Novex website. First time it was amazing, second time I bought from Amazon and again amazing, third time I bought again from Novex and the formula was watered down and even smelled like lotion or something else. I was truly disappointed. Customer service doesn't get back to you when u ask about exchange or returns so your stuck with lotion for your hair. The product itself is great but buy at ur own risk. I will buy Amazon from now on and God forbid it comes watered down again :(, I would have no choice but to cut ties from Novex in spite my love for their products.